Delivery and Returns
Free Delivery
We offer free delivery across mainland UK for:
Orders of £75 (ex. VAT) and over - FREE Economy Delivery
Delivery Options
Economy Delivery Free when you spend over £75 otherwise chargeable at £4.95
Courier Delivery next day once your order is ready to despatch* is chargeable at £7.95
*Delivery dates are subject to timely approval of artwork.
Delivery to Non-Mainland UK, Remote UK Areas and BFPO Addresses
We currently only despatch to UK mainland addresses. If delivery outside of this area is required please request a quotation at checkout.
Collection
Collection of goods can only be made by strict prior appointment.
Delivery Times
Standard dispatch for all orders is 7 working days, however at peak times the dispatch time can be longer. If you need your order by a specific date, we will try and work towards this for you.
An estimated delivery date will be provided when we process your order. Please note, this date is dependent on you promptly responding to any communication from shirt shed, such as to approve an embroidery proof. Failure to do so may impact on our ability to meet the originally specified timeframe.
After Dispatch
Your Delivery
Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX addresses.
We will notify you by e-mail when your order is dispatched.
Cancellations
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time.
In order to be able to offer you a fast delivery service, many orders will be processed within hours. This means that unfortunately it is not always possible to cancel your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Shirt Shed reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Returns
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake, or the garments are faulty. Please return any faulty goods to us within 30 days of receipt for investigation. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. On every product there is accurate sizing information for that item.
This will give you the information you need to make a decision on the sizes you wish to order that product in. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.